Terms of Service

About these terms

These terms govern your use of the Phrasebook Club website and the lessons you book through it. Phrasebook Club is an online language school for learners in the UK aged 18 and over, teaching Spanish, French, Italian and German with qualified native-speaking teachers. By creating an account, booking a class or using the site, you agree to them. If something is unclear, email [email protected] before you book.

Who can enrol

You must be at least 18 years old and able to enter a binding contract. You agree to give accurate details when you register and to keep your login private. You are responsible for activity on your account.

Level test and placement

We offer a placement level test so that you join a group that suits you. The result is a guide to help us place you, not an exam certificate. If your group turns out to be too easy or too hard, tell us and we will look at moving you.

Courses and lesson formats

We offer small live group classes, private one to one lessons, weekly conversation clubs and themed discussion evenings in Spanish, French, Italian and German. Class sizes, session lengths and evening schedules are shown on the course page or confirmed when you book. Availability changes with each term, so ask us if you need a particular time.

Bookings and schedule changes

A booking is confirmed when we send you written confirmation. We run lessons online, so you need a stable internet connection, a device with a camera and microphone, and a quiet place to speak. If a teacher is ill or a class is under filled, we may change the teacher or time, or offer another class. We will tell you as early as we can and offer a suitable alternative or a refund for the lessons you have not received.

Cancellations and rescheduling

You can move or cancel a booked lesson by emailing us or using your account, within the notice period shown when you book. Lessons cancelled after that point, or missed without notice, may be charged. Because group classes depend on every member, we cannot always offer a make up session. Private lessons can be rescheduled where the notice period is met and a teacher has availability.

If you buy from us at a distance, you also have statutory rights under the Consumer Contracts Regulations 2013, including a right to cancel within 14 days of purchase. If you ask us to start lessons within that period, you may need to pay for the lessons already delivered. Nothing in these terms limits your legal rights.

Prices and payment

Prices are shown at checkout or provided on request, and include VAT where it applies. You pay through our payment provider, and we do not see or store your full card details. Unless we agree otherwise, payment is due before lessons begin. If a payment fails, we may pause your access until it is resolved.

Behaviour in sessions

Be kind, be on time and give others space to speak. We want most of every session to be learners talking, so please take part. We may remove anyone who is abusive, discriminatory or disruptive, without refund for the remaining sessions where the conduct is serious.

Recordings and privacy

We do not record sessions unless we tell you first. Please do not record, screenshot or share other learners' images, voices or personal details. Our Privacy Policy explains how we handle your data.

Intellectual property

Course materials, worksheets, level tests, videos, logos and website content belong to Phrasebook Club or our teachers. You may use them for your own study. You may not copy, sell, share or publish them without our written permission.

No promised results

We teach with care, but progress depends on practice, attendance and many personal factors. We cannot promise that you will reach a specific level or pass a particular exam by a given date.

Our responsibility

We are responsible for losses that are a foreseeable result of our failure to use reasonable care and skill. We do not exclude liability for death or personal injury caused by our negligence, or for anything else the law does not allow us to exclude. We are not liable for interruptions caused by your internet connection or by events outside our control.

Using the website

Please use the site lawfully. Do not try to disrupt it, access other accounts or copy its content automatically. Links to other sites are provided for convenience, and we are not responsible for what they contain.

Changes and governing law

We may update these terms, and the version on this page applies from the day it is posted. Enrolled learners will be told about changes that affect them. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, although if you live in Scotland or Northern Ireland you may also use your local courts.

Contact

Phrasebook Club, 153 Kings Road. Email [email protected] or call +44 117 8071212.